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Return & Refund Policy – Sibling Atelier
At Sibling Atelier, we value your trust and want you to love every online shoppingexperience with us. If your order doesn’t meet your expectations, you can easily return it within 3 days of delivery. We’ve made our returns and refunds process simple, quick, and stress-free to give you complete peace of mind.
How to Start a Return
You have 3 days after receiving your package to request a return. To qualify, your item must:
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Be unused, unwashed, and in the same condition in which you received it.
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Have all original tags attached and arrive in its original packaging.
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Include a receipt or proof of purchase.
To begin, email our customer support team at support@siblingatelier.com.
After we review your request, we’ll confirm your return approval and send a return shipping label along with step-by-step instructions for sending your product back.
Please note: Unapproved returns will not be accepted. Always wait for confirmation before shipping your parcel.
Return Address:
Shree Shyam Agencies
Ranisar Bass, Bikaner – 334001
Rajasthan, India
Damaged or Incorrect Items
Please check your package as soon as it’s delivered. If you notice that your item is damaged, defective, or incorrect, contact us right away. Our customer service team will investigate and resolve the issue promptly — whether through an exchange or a full refund. We aim to give every shopper a smooth and satisfying experience.
Non-returnable Items
Certain product categories are non-returnable for safety and hygiene reasons, including:
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Digital or printed products
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Personalized or custom-made items
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Hazardous or flammable materials
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Sale items or gift cards
If you’re unsure about your item’s eligibility, simply reach out to our support team before returning it. We’ll guide you through the best option for your order.
Exchanges
Need a new size, style, or color? The fastest way to make an exchange is to return the original item and place a new order once your return is confirmed. This ensures you get what you want without delays.
Refunds
Once we receive and inspect your returned order, we’ll notify you about your refund statusvia email.
If your refund is approved, we’ll process it within 10 business days using your original payment method.
Depending on your bank or credit card provider, it may take a few extra days for the refund to reflect on your account.
If 15 business days pass and you still don’t see your refund, contact us at support@siblingatelier.com — we’ll make sure it’s resolved quickly.
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